At EnviroBincap, we are committed to providing high-quality products and ensuring a positive shopping experience for all our customers. This Refund and Returns Policy outlines your rights and our processes in accordance with Australian Consumer Law (ACL).

Your Consumer Rights

Under the ACL, you are entitled to a refund, replacement, or repair if a product you purchase from us is:

• Faulty, damaged, or not as described; or
• Does not match any sample or demonstration model; or
• Unfit for the purpose you informed us about at the time of purchase.

Note: These rights are in addition to any additional guarantees we may provide.

Refunds and Returns

Faulty or Damaged Products

• If your product is faulty or damaged upon delivery, please contact us immediately at info@envirobincap.com.au with your order details and photos of the item.
• We will provide a full refund, replacement, or repair, including any reasonable costs of returning the product to us.

Change of Mind

• If you wish to return a product for reasons other than fault or damage:
• Returns must be made within 14 days of receiving the item.
• The product must be unused, in original condition and packaging, and accompanied by proof of purchase.
• You may be responsible for return shipping costs.
• A refund will be processed once we receive and inspect the product.

Non-Returnable Items

The following products cannot be returned unless faulty or damaged:

• Items marked as final sale or customised products
• Hygiene-sensitive products (e.g., certain cleaning or safety products)
• Perishable items

How to Request a Refund or Return

To request a refund or return:

• Contact us at info@envirobincap.com.au with:
• Your order number
• Reason for return
• Photos of the product (if damaged or faulty)
• We will respond within 3 business days with instructions for returning your product.
• Once received, we will inspect the item and process your refund within 5–10 business days using the original payment method.

Shipping and Returns Costs

• For faulty or damaged products, we will cover all return shipping costs.
• For change-of-mind returns, you are responsible for shipping the item back to us.
• We recommend using a trackable shipping service for all returns.

Refunds Timeline

• Refunds are typically processed within 5–10 business days of receiving the returned item.
• The time for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Contact Us

For any questions, complaints, or return requests, please contact our customer service team:

EnviroBincap Pty Ltd
ABN: 77 681 387 593
Email: info@envirobincap.com.au
Phone: [Insert phone number]
Effective Date: 22/02/2026

Changes to This Policy

• We may update this Refund and Returns Policy from time to time to comply with legal requirements or improve our processes.
• The latest version will always be available on our website: www.envirobincap.com.au.

Note: This policy is designed to comply with the Australian Consumer Law and protects your statutory rights in addition to any other rights you may have.